About User Experience

About User Experience

[wide][/wide] Three points about User Experience. User experience should not be only about use We seem to undermine what is happening to computing. Interactions with computing systems become subtle, part of natural human activities, such as walking in a city, participating in conversations. Usability and joy derived from interaction will eventually blur out. Instead, we should strive to understand in what ways computing can support human experiences. We should be inquiring into prolonged use HCI and UX consequently has focused on initial use. But there are a number of trends that ask our attention for prolonged use. First, products are increasing becoming service-center, with revenues rooted more in the services than in the actual product. Second, length and coverage of product warranties increase. Soft reliability project: “48% of all returned products, are technically fully functional, i.e. according to specifications” Memories are (sometimes) more relevant than experiences Literature in Psychology suggests that experiences can only be measured at the time of their occurrence. Once they have ended, experiential information does not exist; it can only be reconstructed from recalled contextual cues. But memories are not necessarily a source of bias. They are just a different source of information. Often, memories are more relevant than experiences, for example when evaluating our past or predicting our future. Text by Evangelos Karapanos,...
1001 Nights and the designer

1001 Nights and the designer

The psychological effectiveness of classic tales narrative structure is a model we can follow when building hypertext layout and design, focusing on navigation, performance and usability. The Arabian tales “One Thousand and One Nights” are believed to have their origins in the 9th century A.D., and were later collected and translated into western culture by Antoine Galland in the 17th century. The tales comprise 12 volumes and feature a series of intertwined stories, that is, one story evokes another, which in turn tells yet another, and so forth. The psychological effectiveness of such narrative structure is something we can use for designing a good website We may as well say it was one of the first works to consistently employ links within a document, that is, the first hypertext. Another interesting aspect of the “One Thousand and One Nights” is the fact that its characters are always one-sided, meaning they are fully replaceable by the action they represent. Their deeds follow a circular, predictable cause and effect system: they kill because they are cruel, they are cruel because they kill, they are good and wise because they help others, and they help because they are good and wise. The narrative of the “One Thousand and One Nights” is impersonal, and therefore typical of a genuine tale frame, its characters portrayed only as representations of mental states, absolutely plain and hollow, ready to serve as vehicles to an idea. The psychological effectiveness of such narrative structure is something we can use for designing a good website, focusing on navigation performance and usability. It is a template to be followed when...